Giving the people what they didn't know they wanted...

Love this bit in a recent Zadie Smith New York Review of Books piece about libraries and independent bookstores as essential services.

Meanwhile my daughter is running madly through the centre’s esplanade, with another toddler who has the same idea. And then she reverses direction and heads straight for Willesden Green Book Shop, an independent shop that rents space from the council and provides—no matter what Brent Council, the local government for the London borough of Brent, may claim—an essential local service. It is run by Helen. Helen is an essential local person. I would characterize her essentialness in the following way: “Giving the people what they didn’t know they wanted.” Important category. Different from the concept popularized by Mr Murdoch: giving the people what they want. Everyone is by now familiar with the Dirty Digger’s version of the social good—we’ve had thirty years of it. Helen’s version is different and necessarily perpetrated on a far smaller scale.
Helen gives the people of Willesden what they didn’t know they wanted. Smart books, strange books, books about the country they came from, or the one that they’re in. Children’s books with children in them that look at least a bit like the children who are reading them.

                                                                                       (www.juliemorstad.com)

She also provides an excellent definition of a well-run library:

All libraries have a different character and setting. Some are primarily for children or primarily for students, or the general public, primarily full of books or microfilms or digitized material or with a café in the basement or a market out front. Libraries are not failing “because they are libraries.” Neglected libraries get neglected, and this cycle, in time, provides the excuse to close them. Well-run libraries are filled with people because what a good library offers cannot be easily found elsewhere: an indoor public space in which you do not have to buy anything in order to stay.

I consider myself very lucky to live in a community with a well-run library, staffed by our excellent volunteer librarian, Betty Thibodeau.